Reader’s Question:
Hi, I just got my credit card as a graduation gift. I have heard horror stories though with lost or stolen cards. What happens if my credit card is lost or stolen and what should I do?
Nicholas
Los Angeles, CA
Hi Nick,
Well, I hope that won’t happen in the future. But if it does, as soon as you find out that your credit card is lost or stolen, you need to contact your credit card issuer immediately. The 24 hour emergency number provided by your credit card issuer is written on your statement. You are expected to report stolen or missing cards as soon as possible or at least within 24 hours, for that zero-liability luxury. To prevent any fraudulent activity, you are required to verify your credit card number, the circumstances of the loss or theft such as date and location, the last authorized charges to your account, and any access or purchase checks numbers that need to be honored.
However, some card companies admit that they rarely enforce this requirement. But it is still the wisest practice to get on the phone and notify them as soon as you see the card is gone or the minute you see transactions made without your permission. Make a follow up on that call with a letter confirming the facts of the loss or the phantom charges on your statement, and also include the details of your call (name, time, date) The rule of thumb is simply to be “better-safe-than-sorry” .
If you report the missing card and have not compromised your Personal Identification Number (PIN), you will not be responsible for any confirmed fraudulent activity that occurs on your card. Your current card will be blocked and a replacement card will be ordered. You will be issued a new card and any remaining balance will be transferred.
It would also be best to review your credit card company’s policy when you get your card deal because there are always exceptions. Card companies are more liable to ask for their money if you have done something reckless, like not reporting the card stolen for a period of time.
Tags: credit cards, credit repair